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Policies

Terms of Use

 

PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.

  • These terms and conditions set out the basis on which you can use our website, call centre and stores to place orders for items from Indian Market Place. By ordering/purchasing goods from / you are deemed to have understood and accepted these terms.
  • The supplier of the goods featured is Indian Market Place. You may contact us by email at sales@indianmarketplace.net or by call us @ 425-418-0197. Telephone calls to and from Indian Market Place may be recorded and monitored as part of our efforts to further improve service to our customers.
  • We may contact you for marketing purposes by email or telephone with relevant offers.

 

ORDER PROCESS

  • Our display of products on our website is an invitation and not an offer to sell those products to you.
  • An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 5 below).
  • We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. You may choose to accept a full refund or a 100% redeemable Gift Voucher or an alternate product of your choice. In case of any price difference it would be refunded or charged post your confirmation.
  • Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).
  • Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or we have sent acknowledgement emails.
  • The contract will be formed at the place of dispatch of the products.
  • All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

 

PAYMENT

  • We accept all major credit cards / debit cards and through PayPal.
  • For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match these criteria.
  • The price displayed for goods and services remains the same regardless of the country of delivery. For shipments to the countries other than US,  tax and customs duty are required to be paid by the customers. The same is explained in International delivery clause.
  • We offer Free Shipping anywhere in the World.

 

SHIPPING & DELIVERY

  • We ship to any US address as well as provide International Shipping almost all over the world. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes.
  • All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
  • We will try to deliver all orders received, however if you is not at home a card will be left and the parcel will be delivered to a Neighbor, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery.
  • If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is applicable.
  • In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.
  • We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
  • We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, pin code and telephone number for the customer.
  • We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.

 

CANCELLATION

  • If, for any reason, you wish to do so you have the right to cancel any order you have placed. This should happen within 24 hours of placing an order.
  • You can email us on sales@indianmarketplace.net for any cancellation request. Cancellation requests are not accepted through phone or online chat services.
  • Products ordered in Clearance sale cannot be canceled once an order is placed.
  • Any specially made product or custom designed product including Wedding Collection products cannot be canceled once an order is placed.
  • Once an order is canceled, you could opt to get full refund of the value of the transaction or opt to get a full redeemable gift voucher.

 

CLEARANCE SALE

  • The products ordered in Clearance Sale cannot be canceled once an order is placed.

 

INTERNATIONAL ORDERS

  • Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.
  • Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.
  • International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer in case you don’t  chose to pay in your local currency .Please check the same with your issuing card bank or society.
  • All Terms & Conditions apply.

 

FABRIC, EMBROIDERY, FIT & FINISH

  • Many of our products are embroidered and therefore fragile in their usage. They may be hand embroidered or machine embroidered or in combination of both hand embroidery & machine embroidery. These garments should be worn with care and are mainly for special occasion wear.
  • There would be variation in embroidery, design, color or material as it is handmade and the combination is decided by the artisan at the time of processing. Two products from the same SKU or design may have variations in colors or embroidery because of hand processing.
  • Check for the fabric for each product in the description. Please note that the product cost varies based on the fabric used.
  • A garment may have variations in patterns due to individual dyeing methods.
  • Please ensure that the first wash is 'Dry Clean' only, Heavy Embroidered products can only be Dry Cleaned.
  • Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak). It is better to refer the wash cash instruction in the description of the product purchased.
  • Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the wash care instructions given.
  • All products with embossed or rubber prints should be reverse ironed.
  • Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. Extra beading is supplied. In these cases postage cannot be claimed in refunds.
  • Shoes that have sequins diamante or embroidery are occasion wear only and some designs cannot be worn in wet conditions.
  • Each design or style comes with a fit based on the style chosen by the designer. The fit specification is provided in the description. Two different styles or designs may have different fits even if it is purchased for the same measurements.
  • Important: All garments are stitched based on the measurements you provide. In case your measurements are not correct then you may not find the garment fit to match your expectations. It is important you give us the right measurements at the time of placing your order.

 

ORDER DELAY / CANCELLATIONS DUE TO DELAY

  • Indian Market Place ethnic fashion products are made by artisans, weavers, craftsmen and manufactures across the subcontinent. Each of the ethnic fashion items are carefully made after a series of processes which requires multiple tasks like weaving, dyeing, pattern making, embroidery, tailoring etc. Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval for. This may result in your order getting delayed.
  • Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for this measurements recheck may delay an order.
  • At any point of time during the garment construction process it cannot be canceled.

 

General Return Policies

We understand you may have bitter online shopping experience before, that is why we have a great Return Policy for you.

We offer 30 days Full Money Back Return Policy for everything we sell except Indian clothing & Jewelry.

We offer 7 days  exchange or store credit Return Policy for  Indian clothing.

Indian clothing is eligible for exchange or store credit for future purchase only.

Jewelry is not allowed for returns due to hygienic reasons.

Contact our Customer Service to initiate the return process within 48 hours upon receiving your item(s).

If you fail to report with in 48 hours, you loose the privilege to return the product.

Please read return policy carefully before you place the order.

Please send us back the item you have purchased to us in its original new condition with tags, within 7 days of delivery.

Please send the product back only to the address mentioned below:-

Indian Market Place

P.O. Box 597

Mukilteo WA 98275

For queries regarding returns, please send an email at sales@indianmarketplace.net

Please follow this process if you are in a situation to return the product:-

1.     Contact our Customer Service to initiate the return process within 48 hours upon receiving your item(s). If you fail to report with in 48 hours, you loose the privilege to return the product. 

2. Please note that we only accept products in their original condition, and we cannot process any returns that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a return authorization number (RMA ) and please mention that RMA number on the package.

 Terms and Conditions:

All products should be returned in original condition with tags intact as attached in the dress. 

 

 Return Process

1. Submit a return request at Contact Us to Customer Service within 48 hours upon receiving your item(s). If you fail to report with in 48 hours, you loose the privilege to return the product. Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, please send the item(s) through any shipping company you prefer within 7 days. Please keep the tracking number safe. 

3. All the return item(s) will go through receiving inspections. We will process the refund once receiving inspection approves that product received is in new condition. Once the refund has been processed by us, it usually takes 5-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card with in 5-7 business days.

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.


Shipping


We can ship virtually any address in the world. 

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