Frequently Asked Questions
Question: Where is Indian Market Place located?
Answer: We are located in Mukilteo, Washington State, USA.
Question:Is there any phone number, I can call, if I have any question and/ or place the order over the phone?
Answer: Yes, we are available from 9 am to 9 pm pacific time to answer your questions or taking order over the phone. The number is 425-418-0197.
Question: Will I get the stuff same as I am seeing in pictures?
Answer:; Yes, you will get what you see in pictures. We do not sell duplicates. In case you are not happy with the product, we have a great Return Policy for you. Please check out our Return Policy.
Question: I do not have all size measurements, but it is asking so many measurements. What I should do?
Answer: Many customers like to customize their dresses and provide all size measurements but it is not mandatory. You can just provide US size you wear normally and your height. We will make standard US size.
Question: What if I do not the like the quality and not happy with the product I receive? Can I get full refund?
Answer: We offer 7 days Money Refund Policy for everything we sell but there is 20% restocking fee unless we send you wrong item. Customer pays return shipping cost.
Please read Return Policy carefully before you place the order.
We sell only Authentic Branded Clothing, No DUPLICATES
Color Disclaimer
Color shades displayed across the range of fabric and accessories may slightly vary from the actual color. This can happen due to different settings in your PC monitor, Laptop/Mobile/Tab, or impact of our photo shoots. Please consider these minor color variations.
General Return Policies
We understand you may have bitter online shopping experience before, that is why we have a great Return Policy for you.
We offer 30 days Full Money Back Return Policy for everything we sell except Indian clothing & Jewelry.
Indian clothing is eligible for exchange or store credit for future purchase.
Jewelry is not allowed for returns due to hygienic reasons.
Contact our Customer Service to initiate the return process within 48 hours upon receiving your item(s). If you fail to report with in 48 hours, you loose the privilege to return the product.
Please read return policy carefully before you place the order.
Please send us back the item you have purchased to us in its original new condition with tags, within 7 days of delivery
Please send the product back only to the address mentioned below:-
Indian Market Place
3202 96th PL SE
Everett WA 98208
For queries regarding returns, please send an email at sales@indianmarketplace.net
Please follow this process if you are in a situation to return the product:-
1. Contact our Customer Service to initiate the return process within 48 hours upon receiving your item(s). If you fail to report with in 48 hours, you loose the privilege to return the product.
2. Please note that we only accept products in their original condition, and we cannot process any returns that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "RMA number" and that must be included with your package.
Terms and Conditions:
We do not accept any returns if you ship us back after 7 days of receiving the shipment.
All products should be returned in original condition with tags intact as attached in the dress.
Return Process
1. Submit a return request at Contact Us to Customer Service within 48 hours upon receiving your item(s). If you fail to report with in 48 hours, you loose the privilege to return the product. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, please send the item(s) through any shipping company you prefer within 7 days. Please keep the tracking number safe.
3. All the return item(s) will go through receiving inspections. We will process the refund once receiving inspection approves that product received is in new condition. Once the refund has been processed by us, it usually takes 5-7 business days for the funds to be credited to your account, depending on your bank or payment service.
All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
Shipping
We ship virtually anywhere in the world.
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